Privacy Policy
At VitaLux Premium Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: December 15, 2024
Effective date: January 1, 2025
1. Introduction and Scope
VitaLux Premium Ltd ("we," "our," or "us") operates the website vitalux-premium.com and related services. This Privacy Policy describes how we collect, use, process, and protect your personal information when you visit our website, purchase our products, or use our services.
This policy applies to all personal data we collect through our website, mobile applications, email communications, social media interactions, and in-person interactions at our physical location in Pécs, Hungary. By using our services, you consent to the data practices described in this policy.
Our Commitment
We believe in transparency and respect for your privacy. We only collect information that is necessary for providing our natural wellness solutions and will never sell your personal data to third parties for marketing purposes.
2. Information We Collect
Personal Information
- • Name and contact details (email, phone, address)
- • Date of birth and demographic information
- • Payment information (processed securely)
- • Account credentials
- • Health and wellness preferences
Technical Information
- • IP address and browser information
- • Device type and operating system
- • Website usage data and analytics
- • Cookies and tracking technologies
- • Location data (general area only)
How We Collect Information
Direct Collection
Information you provide when making purchases, creating accounts, or contacting us directly.
Automatic Collection
Data collected automatically through cookies, analytics tools, and website tracking.
Third-Party Sources
Information from social media platforms, payment processors, and marketing partners (with your consent).
3. How We Use Your Information
Order Processing
Fulfilling your orders, processing payments, and delivering our natural wellness products.
Communication
Sending order confirmations, shipping updates, and customer service responses.
Personalization
Recommending products based on your wellness preferences and purchase history.
Lawful Basis for Processing
We process your personal data based on the following legal foundations:
- Contract: To fulfill our obligations under sales and service agreements
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with tax, accounting, and consumer protection laws
4. Information Sharing and Disclosure
We Do NOT Sell Your Data
VitaLux Premium Ltd does not sell, rent, or trade your personal information to third parties for their marketing purposes. We maintain strict control over your data and only share it in the following limited circumstances:
Service Providers
Trusted partners who help us operate our business (shipping, payment processing, website hosting).
Legal Requirements
When required by law, court order, or government request.
Business Protection
To protect our rights, property, or safety, and that of our users.
Business Transfers
In connection with mergers, acquisitions, or asset sales (with continued privacy protection).
5. Data Security and Protection
Our Security Measures
Encryption
SSL/TLS encryption for data transmission and storage
Secure Servers
Protected hosting with regular security updates
Access Controls
Limited employee access with audit trails
Monitoring
24/7 security monitoring and threat detection
Important Security Notice
While we implement industry-standard security measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by GDPR.
6. Your Rights and Choices
Your GDPR Rights
How to Exercise Rights
Email Us
Send requests to: [email protected]
Phone Support
Call us: +36 72 327 01 22
Written Request
Mail to: VitaLux Premium Ltd, Király utca 6, 7621 Pécs, Hungary
Response Timeframes
We are committed to responding to your requests promptly:
- • Standard requests: Within 30 days
- • Complex requests: Up to 90 days (with notification)
- • Urgent requests: Within 72 hours when possible
7. Cookies and Tracking Technologies
Cookie Preferences Center
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have control over which cookies we use.
Essential Cookies
Required for website functionality and cannot be disabled.
- • Shopping cart
- • User authentication
- • Security features
Analytics Cookies
Help us understand how visitors use our website.
- • Google Analytics
- • Usage statistics
- • Performance monitoring
Marketing Cookies
Used to deliver relevant advertisements and measure campaigns.
- • Targeted ads
- • Social media integration
- • Conversion tracking
8. Children's Privacy
Protecting Young Users
Our Policy
VitaLux Premium Ltd does not knowingly collect personal information from children under 16 years of age. Our products and services are designed for adult users and may contain wellness information not suitable for children.
If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.
For Parents
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately:
- • Email: [email protected]
- • Phone: +36 72 327 01 22
9. International Data Transfers
Global Operations with Local Protection
Data Processing Location
VitaLux Premium Ltd is based in Hungary, and your personal data is primarily processed within the European Economic Area (EEA). We maintain strict data protection standards regardless of where your information is processed.
Some of our service providers may be located outside the EEA. In such cases, we ensure appropriate safeguards are in place, including:
- • Adequacy decisions by the European Commission
- • Standard Contractual Clauses (SCCs)
- • Binding Corporate Rules
- • Certification schemes
Your Rights Remain Protected
10. Changes to This Privacy Policy
Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We are committed to transparency regarding any changes that affect your rights or how we process your personal information.
Notification
Email notification for significant changes
Effective Date
Clear effective dates for all changes
Version History
Access to previous policy versions
Continued Use Consent
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms. If you do not agree with the changes, you may discontinue use of our services and request deletion of your account and personal data.
11. Contact Information and Data Protection Officer
We're Here to Help
If you have questions about this Privacy Policy, need to exercise your rights, or want to learn more about how we protect your personal information, please don't hesitate to contact us.
VitaLux Premium Ltd
Business Hours
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Hungarian Data Protection Authority:
Questions About Our Privacy Practices?
We understand that privacy is important to you. Our team is committed to addressing any concerns you may have about how we handle your personal information.